As the Volunteer Manager of a big sports event, you might imagine that I get quite a few e-mails. Want to know what I do with them?

I give top priority to messages from……

• people who are offering to volunteer – they only have me as a point of contact and they deserve to hear from us promptly
• my own team who are developing and operating our volunteer management processes – I really want to support them and if I hold them up then everything slows down
• those above me – the Event Directors – they have so much going on, they need their reports to jump when they say jump.

If you are none of the above, and you have contacted me, I will come back to you as soon as I can. I’m a volunteer, and I’m fitting all of this into my spare time.